Build a service agreement, log every shift, and send invoices to plan managers — all in one place. Made for sole traders who’d rather be supporting participants than chasing paperwork on a Sunday.
Support agreement for Jaya Patel
Aroha Williams (ABN 47 884 221 003) agrees to provide community participation supports to Jaya Patel under the terms below.
Rate: $67.56/hr weekdays · $94.58/hr Saturday. Cancellation notice: 7 days. Travel charged at NDIS price guide.
Tuesday 18 Nov · community access
Activity. Caught the train into the city with Jaya. Practiced reading the platform timetable independently.
Goal progress.“Travel independently to TAFE by end of plan” — Jaya identified the platform without prompting for the first time. Logged as milestone.
Follow-up.Friday’s shift, try the bus leg.
Week of 17–21 November
Answer four short questions about the participant, your rates, and how you invoice. Get a personalised service agreement, progress note template, and plan-manager-ready invoice template. Yours to keep either way.
Try the builder →Once you've signed up, the pack becomes the spine of your business. Log each shift in 20 seconds. Write a progress note while it's fresh. Bundle the week into invoices for plan managers in one click.
See the dashboard →Most Australian sole traders run their NDIS business with Word, Excel, and a folder called NDIS_FINAL_v3.
The agency platforms charge a fee on every hour and own your relationships. The agency software won’t sell to you because you’re not five users. So you write the same service agreement from scratch each time a participant comes on.
Solodesk is what that gap looks like when someone finally builds it.
Every other NDIS tool sells you a workspace to log into. Solodesk hands you the pack — and keeps it current as the rules change.
Take a fee on every hour and own your relationships. Great if you don't want a business. We're for everyone else.
Pack + back-office, no per-hour cut, sole-trader pricing. Owns nothing, hands you everything.
Made for agencies — five-user minimum, agency pricing. Won't sell to sole traders.
The point of Solodesk is the back-office you don’t think about. Same support worker, same participants — paperwork moved out of the way.
Tap the timer on your phone. Solodesk pulls Jaya's goals from her plan automatically.
Voice-to-text into the template. Goals tagged. Saved against the shift.
Bundle the week. Each invoice is plan-manager-ready — ABN, line items, NDIS codes.
The dashboard says you billed 31.5 hours this week. The paperwork already happened.
A rolling wall of customer voices — from app reviews, NPS surveys, and word-of-mouth referrals. Hover any row to pause.
Plan managers used to take ten days to pay me. The new invoice format gets me paid in four. Worth it just for that.
Set it up on a Sunday, sent the first invoice Monday. Paid Wednesday.
The reminder layer is the bit I didn’t know I needed. Three less awkward emails a week.
Had to call my bookkeeper — nothing was overdue.
Half a day a week, reconciling. Now it’s twenty minutes.
Invoices that read like invoices. Imagine that.
My accountant texted to ask what changed. Mate, you’ll see.
Plan managers used to take ten days to pay me. The new invoice format gets me paid in four. Worth it just for that.
Set it up on a Sunday, sent the first invoice Monday. Paid Wednesday.
The reminder layer is the bit I didn’t know I needed. Three less awkward emails a week.
Had to call my bookkeeper — nothing was overdue.
Half a day a week, reconciling. Now it’s twenty minutes.
Invoices that read like invoices. Imagine that.
My accountant texted to ask what changed. Mate, you’ll see.
My accountant texted to ask what changed. Mate, you’ll see.
Invoices that read like invoices. Imagine that.
Half a day a week, reconciling. Now it’s twenty minutes.
Had to call my bookkeeper — nothing was overdue.
The reminder layer is the bit I didn’t know I needed. Three less awkward emails a week.
Set it up on a Sunday, sent the first invoice Monday. Paid Wednesday.
Plan managers used to take ten days to pay me. The new invoice format gets me paid in four. Worth it just for that.
My accountant texted to ask what changed. Mate, you’ll see.
Invoices that read like invoices. Imagine that.
Half a day a week, reconciling. Now it’s twenty minutes.
Had to call my bookkeeper — nothing was overdue.
The reminder layer is the bit I didn’t know I needed. Three less awkward emails a week.
Set it up on a Sunday, sent the first invoice Monday. Paid Wednesday.
Plan managers used to take ten days to pay me. The new invoice format gets me paid in four. Worth it just for that.
Not the cheap option. Not the agency option. Priced so we’re still here in five years.
Anything missing? Email hi@solodesk.com.au — a human replies.